Return & Refund Policy
Thanks for shopping at Integraflow shop.
If you are not entirely satisfied with your purchase, we are here to help.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Integraflow Water Care, Unit 3, 19 Caloundra Rd, Clarkson, WA.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Integraflow Shop, accessible from https://www.integraflow.shop/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Returns & Refunds
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Free shipping on orders over $250 Australia Wide
If you have any questions on how to return your item to us, contact us.
By email: firstname.lastname@example.org
By phone number: 1300 081 169